Shipping and Returns
We ship with a range of couriers and Australia Post. If you have a PO Box your order will automatically ship with Aus Post. We offer standard shipping on all orders, and Express Post (via Aus Post) at an additional fee.
If a recipient at the delivery location is unable to sign for the package it will either be re-delivered as arranged by the recipient or alternatively dropped off to a nearby collection point. To avoid delays, we suggest nominating a shipping address where you're typically present - such as work.
Our shipping is based upon volumetric weight, and as you know some shoe boxes can be quite large! Shipping starts at around $9 and increases incrementally based upon weight. This will be calculated for you at the checkout.
We offer FREE SHIPPING on orders over $150 (excluding sale periods).
Whilst we try our hardest to get orders out ASAP, some months (particularly January) can be especially busy so please allow up to 48 hours for your order to be fulfilled. Once the courier has your parcel, your approximate delivery times are as follows:
- Sydney, Melbourne and Brisbane: 2-3 Business days
- Adelaide 3-4 Business days
- Perth and Tasmania: 5-7 Business days
- Regional hubs (eg. Woollongong, Gold Coast and Geelong): 3-4 Business days
- Remote regional areas can take longer for delivery
At this point in time our online store only ships within Australia and New Zealand. If you do wish to have your shoes shipped elsewhere internationally, please reach out and we can let you know if it's possible and provide a customized quote on shipping.
When you first receive your shoes, we suggest ensuring the correct fit by trying them on inside the house on clean flooring to avoid any wear marks on the soles. Should your shoes not be the correct size or fit (or not quite what you expected), please contact us (stating your full name and order number) and we can assist you with the return process. Little Big Feet must be contacted via email prior to the return of any goods.
We are happy to provide a credit, refund (excluding shipping) or exchange within 14 days of the original purchase date. Shoes must be unworn (as new condition with no signs of the soles being worn outside) and in original packaging.
Little Big Feet is not liable for any loss of an item being returned and we suggest returning by registered mail. Returns can be made in-person or by post to:
ATTN: Returns C/O Little Big Feet: 661 Oxley Rd, Corinda QLD 4075
Sale items are heavily reduced and are often end of line products. As such all Sale items are final, and no return, credit or exchange is possible on these items.
Faulty items will be assessed by our Podiatrists and sent to our manufacturer for credit/exchange if within 3 months of the purchase date. We suggest emailing images of the shoes to us so that we can view the fault and reduce the time that you are without the shoes.
Unsure if your item is faulty or typical of wear and tear? Read our Faulty versus Wear &Tear document for more info.